Terms & Conditions

TERMS AND CONDITIONS OF SALE AND DELIVERY OF PRODUCTS

Exclusively Hybrid provides free shipping of your purchased battery to any commercial location within the lower 48 states. Shipping to a residential location will be subject to a $150 fee.

All battery purchases will require a core deposit.

All cores must be returned within 30 days to be eligible for a core refund. Cores must reach Exclusively Hybrid within 60 days maximum or the warranty on your battery will be void.

Core Return

To return your battery core, simply repackage the core and follow the instructions provided to you in the shipping label package sent to you with your new battery. If you are in need of a new set of instructions, call Exclusively Hybrid and our Sales Representative will get them sent to you either by fax or email.

Make sure that ALL parts are returned with the battery, including, but not limited to the ECU (Battery Voltage Sensor) and other vital components of the battery. If parts are missing, a predetermined amount will be deducted from your core refund.

After receiving your core, Exclusively Hybrid will refund the full balance of your core deposit back to the purchasing card.

Return/ Refund Policy

Thank you for choosing Exclusively Hybrid as your hybrid battery provider. We understand circumstances might arise where you may need to request a return/refund on your recently purchased product. Below you will find the terms of our Return and Refund policy.

In all cases of return and refund, the product(s) returned, will be returned in their original packaging. The customer is responsible for the care and packaging of the return item, any damage or missing parts will be deducted from any core/security deposit. Any catastrophic (where the product is not usable in the remanufacture process) damage to the product will result in no refund being issued.

Return of Defective Products– Defective products or products that prematurely fail are covered under Exclusively Hybrid’s Warranty and do not qualify for return/refund.

Refunds of Shipped Products – In all cases of a product being returned after shipment, a 20% restocking fee as well as any and all shipping charges incurred by Exclusively Hybrid will be applied to the balance of the order and will be deducted from your core/security deposit.

Process: To begin a Return or Refund, the customer will contact sales@exclusivelyhybrid.com or call 561-299-0609 and speak with one of our Customer Service Representatives. Please have your invoice available at this time, so that a CSR may better serve you.  The CSR will then initiate the Return/ refund and will provide you with either shipping information, or assist you in scheduling the removal of the Exclusively Hybrid product. Any charges incurred by Exclusively Hybrid on processing a return/ refund will be solely the customer’s responsibility, and any costs will be deducted from any security or core deposits.